Privacy Policy

Gradual Peak Ltd

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Telephone
01334828800
Email
mike@gradualpeak.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Date of birth
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Photographs or video recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Information used for security purposes
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
• Names and contact information
• Customer or client accounts and records
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Video and CCTV recordings of public areas (including indoor and outdoor spaces)
• Audio recordings of public areas (including indoor and outdoor spaces)
• Dashcam footage – outside vehicle – without audio
• Information relating to health and safety
We collect or use the following information for research or archiving purposes:
• Names and contact details
• Addresses
• Recorded images, such as photos or videos
• Personal information used for administration of research
We collect or use the following information to comply with legal requirements:
• Identification documents
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information
We collect or use the following information for recruitment purposes:
• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:
• Contract
• Legal obligation
• Legitimate interest:
o Compliance with the law
• Vital interests
• Public task
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o Compliance with the law
• Vital interests
• Public task
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o Compliance with the law
• Vital interests
• Public task
Our lawful bases for collecting or using personal information for research or archiving purposes are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o Compliance with the law
• Vital interests
• Public task
Our lawful bases for collecting or using personal information for legal requirements are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o Compliance with the law
• Vital interests
• Public task
Our lawful bases for collecting or using personal information for recruitment purposes are:
• Consent
• Contract
• Legal obligation
• Legitimate interest:
o Compliance with the law
• Vital interests
• Public task

Where we get personal information from

• People directly
• Health care providers
• Schools, colleges, universities or other education organisations
• Councils and other public sector organisations
• Publicly available sources
• Previous employers

Data processors

JEM IT
This data processor does the following activities for us: IT support

Dropbox
This data processor does the following activities for us: Data storage
Other organisations
• Insurance companies
• Health care providers
• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Relevant regulatory authorities
• External auditors or inspectors
• Professional consultants
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
• Publicly on our website, social media or other marketing and information media (where appropriate)
• Debt collection agencies
• Previous employers
• Other relevant third parties:
o HMRC

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
29 April 2024